defective product from Tradus

Location/place: Mumbai

Name of company/service: Tradus.com

I ordered a jeans from Tradus. First it was delivered after around 20 days and the product is defective having mud stains and old too. it is not the same jeans that i have ordered. my order id is Sub-Order ID: 9443140_01. I have informed tradus about it within 6 hrs of the delivery but did not received a single reply back from them.each time they send a message your issue is resolved but nothing happens. there is no one to pick up the call. I want to return the produt please help me.


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