DEFECTIVE n FAULTY BB 8520 Handset bought from The Mobile Store – Elgin Rd

Location/place: Kolkata

Name of company/service: The Mobile Store

Dear Consumer Forum,

I have been cheated by The Mobile Store.
Their store at Elgin Road in Kolkata has sold me a Defective Blacberry Handset – Curve 8520.
Below is the communication I have done with The Mobile Store. Along with it I have also lodged a complaint on their website www.themobilestore.in but they have not contacted me yet neither there is a solution provided to me.

From: “mobicares”
Date: Jul 3, 2012 10:28 AM
Subject: RE: DEFECTIVE n FAULTY BB 8520 Handset bought from The Mobile Store – Elgin Rd
To: “veekee sanghani”

Dear Sir,
Thank you for your e-mail dated 01st July’ 12 notifying us on your concern.
We regret any inconvenience that your experience has caused you. We are in the process of addressing your concern and shall have one of our representatives contact you for more information which will help in the quick resolution of the same.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.

For any further assistance you may call The MobileStore Customer Service 24×7 at toll-free number 1800 -209 -6363 or write in to [email protected]. You can also visit our website www.themobilestore.in for more information.
Yours sincerely,
The Mobicares Team

From: veekee sanghani [mailto:[email protected]]
Sent: Sunday, July 01, 2012 7:23 PM
To: [email protected]; [email protected]
Cc: Veekee Sanghani; [email protected]
Subject: Re: DEFECTIVE n FAULTY BB 8520 Handset bought from The Mobile Store – Elgin Rd

Dear RIM/Mobile Store,

As advised by Mr. Balaji I had updated the software from the link given in the below mail but it was of no use. The handset was still getting hanged and the same was personally checked by the store manager Md Shawez and he consented that the handset needed to be repaired.

I couldnt give him the handset as he wanted to keep it for atleast a week without a replacement for me to use.

Then suddenly 3 weeks back 1st the scroll key stopped working then the screen went black. I was on official tour and had faced tremendous trouble with the set. On 17th June I returned and before going home from station I went to the store directly to show the handset.

On checking the set, shawez advised that the key needs to be changed and took the handset without any receipt or acknowledgement for the same and they could not give me any of my data. Not only I lost all of my important contact data because of the defective blackberry handset sold to me by The Mobile Store – Elgin Road, but I have not even got any feedback from the store yet regarding the fate of my Rs. 10,000/-. Thereafter, I tried to call shawez quite a number of times but he is not taking my calls.

It has been 2 weeks I have given my handset to the store but do not know anything about it.

It is understood one thing that either The Mobile Store has cheated me by selling the handset for higher incentives of an importer who has closed down in Kolkata or the importer of Blackberry products is selling defective handsets and not providing after sales services.

I want that defective and faulty handset to be replaced by a new one else I will have to take legal action within the next 10 days.

Waiting for your revert by mail.

On Sun, Jul 1, 2012 at 11:27 AM, veekee sanghani wrote:

———- Forwarded message ———-
From: Kshirsagar, Balaji
Date: Tue, Apr 10, 2012 at 12:03 PM
Subject: RE: Faulty BB 8520 Handset bought from The Mobile Store
To: “Sanghani, Veekee”
Cc: [email protected]

Dear Sir,

Please go through the below path

Option–>About–>Blackberry 8520
v5.0.0.1036 (Bundle 1805)

Please check in ur handset that bundle is 1805 or 1682

Regards
Balaji Kshirsagar|Blackberry Support
Ingram Micro | 02230561500
We offer Blackberry BES/MVS installation and implementation Services

From: Sanghani, Veekee [mailto:[email protected]]
Sent: Tue 4/10/2012 11:59 AM
To: Kshirsagar, Balaji; IN – RIM Services
Cc: [email protected]
Subject: RE: Faulty BB 8520 Handset bought from The Mobile Store

Dear Mr. Balaji,

As advised by you I updated the set last night and also charged the battery 100% at night.

The battery drained out by morning to 80%, the phone was not used at all.

I am unable to check whether the phone has been updated or not.

Please advise, what should I do now.

Thanks & Regards

Veekee Sanghani
98302 70802

From: Kshirsagar, Balaji [mailto:[email protected]]
Sent: April 09, 2012 12:36 PM
To: Sanghani, Veekee
Cc: [email protected]
Subject: RE: Faulty BB 8520 Handset bought from The Mobile Store

Dear Sir,

As per our discussion,please download software for Curve 8520.(Blackberry Handheld software v5.0.0.1805)

BlackBerry Handheld Software v5.0.0.1805 (EastAsia)

Package Version: 5.0.0.1805

BlackBerry Handheld Software v5.0.0.1805 (EastAsia)

Package Version: 5.0.0.1805
https://swdownloads.blackberry.com/Downloads/entry.do?code=EF70E26A0B5DA778EDA3F48014D087CD

Regards
Balaji Kshirsagar|Blackberry Support
Ingram Micro | 02230561500
We offer Blackberry BES/MVS installation and implementation Services
From: Sanghani, Veekee [mailto:[email protected]]
Sent: Mon 4/9/2012 12:13 PM
To: IN – RIM Services; [email protected]
Cc: [email protected]
Subject: Faulty BB 8520 Handset bought from The Mobile Store

Dear Ingram,

This is to inform you that I had bought a Blackberry Curve 8520 from Mobile Store – Elgin Road/Lala Lajpat Rai Sarani (Store No. 1077) on 6th Oct 2011 vide Invoice No. 12111/4178535.

Model: BB 8520 Black
IMEI No. 357828045616136

1. The battery drains out by 5-6 hrs, my usage is normal not very high.

2. The handset gets hanged off and on.

I visited the above mentioned Mobile Store on Friday 6th April with my problem.

The sales executives there informed me that the battery guarantee is for 6 months and handset is 1 year. So, I need to visit the service centre of Blackberry at Cresent Towers in Minto Park.

I visited the Service Centre only to be told that they will not be able to service my handset as it has not been imported by them.

After repeated request to the sales executive of Mobile Store I got the address of your service centre in Kolkata situated at B.T. road in Kolkata.

I rushed to your B.T. Road Office only to find that the office is closed because of Good Friday where as the Cresent Tower Service centre of the other importer was open on the same day.

There was a security who informed me that your office will remain closed and will re-open on Monday 9th viz. today.

Now, how as the consumer of your imported product, will come to know where I can get my set serviced.

The Mobile Store is unable to provide me the solution to my problem. My work is getting hampered because of your faulty handset.

You don’t have a single service centre in South Kolkata due to which I am getting harassed and unable to service my set.

Need you to provide me the solution immediately.

Thanks & Regards

Veekee Sanghani
98302 70802