Location/place: SECTOR 2C/594 VASUNDHRA GHAZIABAD (U.P.) 201012
Name of company/service: SAMSUNG INDIA PVT LTD
Dear sir,
IAM BUY A SAMSUNG MOBILE PHONE DATED 26/09/2011. MODEL NO CHAT5270K . IT’S COST @5300 FOR SKY COMMUNICATION AMBEDKAR ROAD IN FRONT OF SHIPRA HOTEL GHAZIABAD. THAT TIME IAM PAID. THIS CELL PHONE IS CREATE THE MINOR PROBLEM UPTO STARTING PERIOD. BUT IAM IGNORED. I THOUGHT IT’S GENERALLY PROBLEM. BUT IN MONTH OF MAY MY CELL PHONE COMPLETELY SHUT DOWN. AFTER IAM TRAYING TO START MY CELL PHONE. THEN HE START AND SHUT DOWN HIMSELF AGAIN AND AGAIN. THEN IAM VISITING TO SAMSUNG SERVICE CENTER RDC RAJNAGAR GHAZIABAD. THEY RETURNED MY PHONE 2-3 DAYS RECTIFY THE PROBLEM. BUT HE GIVES ME NEW PROBLEM. MY BLUETOOTH IS NOT WORKING. IAM COMPLAINT THROUGH LANDLINE . THEY TOLD IT’S NOT MY CUP OF TEA. SO IAM OPERATE MY CELL PHONE WITHOUT BLUETOOTH. BUT AT PRESENT MY CELL PHONE IS COMING A MAJOR PROBLEM. WI FI AND BLUETOOTH IS NOT WORKING TOTALLY. AND MY CELL PHONE START AND SHUT DOWN HIMSELF ONCE AGAIN. AND WHEN WE ARE MAKING A CALL THE NEXT PERSON NOT LISTEN MY VOICE. IAM MAKE A COMPLAINT IN SAMSUNG CUSTOMER CARE.DATED 24TH JULY 2012 AND COMPLAINT NO IS -8442611835 AGAINST THIS DEFECTIVE CELL PHONE. THAT TIME REPRESENTATIVE TOLD ME DON’T WORRY SIR OUR SENIOR TECHINAL TEAM CALL BACK IN 24 HRS. TODAY A CALL IS COMING IN SAMSUNG INDIA NAMED MR DEEPAK. HE FORWARD MY COMPLAINT AGAIN HIS SENIOR TEAM. BUT IAM NOT SATISFIED THE QUALITY OF THIS CELL PHONE. IN 8-10 MONTHS THIS CELL PHONE GIVE ME MORE PAIN. IAM HELPLESS. THIS IS DEFECTIVE PRODUCT MAKING COMPANY. SO IAM REFUND MY 100% AMOUNT. WHICH IS IAM PAID THAT TIME IAM PURCHASE THIS CELL PHONE.
Kind Thanks & Regards
Madan kumar azad
Sector 2 c/594 vasundhara
Ghaziabad-201012 (U.P.)
M -9013567857
H- 0120-2699034
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