Deduction of smab charges without prior information about the change

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2 responses to “Deduction of smab charges without prior information about the change”

1. 

   ICICI Bank Care

   February 4, 2016

   Dear Mr. Agarwal,

   We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

   Regards,
   ICICI Bank Customer Service Team
2. 

   priyam

   August 8, 2019

   Hello,

   I am having a salary account in ICICI tirupur branch from last 1years and my account no. is01550 1539786
   My contact number is : 9773731006

   I was just checking my bank statement and got the shock because my account has been debited by SMAB charges + S tax 5 times and now my balance says Just Rs. 87. Also the first deduction was on 08th August of Rs. 399 when

   I don’t have any mail informing about these SMAB charges. I have no information from ICICI. No call, no mail and no msg. if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. “levying of charges without adequate prior notice to the customer” of The Banking Ombudsman Scheme 2006.