Location/place: SURAT GUJARAT
Name of company/service: TATA DOCOMO
Dear Team
I am using prepaid card of tata docomo since last 6 months , my mobile number is 09033357948 , i am using internet facility provided by tata docomo, i am facing problem since last 3 months . whenever i recharge my balance after that some charges are deducting from my balance for some services which has been not activated by me.
i had done recharge of 20rs on 27th jan & from that date they are deducting 1rs on each day and today they deduct 11rs as a charge for that services which is not activated by me.
Today i visit customer care office at ringroad surat, they inform me you have to discussed with customer care for prepaid users but i am not getting any positive response from customer care executive on phone. they inform me you just transfer this phone to customer executive who based at customer care executive in surat office , i give the phone to mr raj desai who is customer care officer at surat office and they inform me you will not get refund your charges and cut the phone.
Pls help me out to resolve my issues against tata docomo.
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