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data sharing plan activation without any intimation or approval

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by

pittump
in

On 16April 2016 I got below sms

Congratulations! You will be sharing your 3G/4G data balance with 9619098055.All future 3G/4G recharges will be shared

Instantly I called Airtel customer care and discussed with them and deactivate by sending sms to 121. And in return reply I got below msg

As requested by you,9619098055has been removed from your My Internet Family.To manage your my Internet Family,visit  http: // airtel .in/family

But today morning again data sharing activated by same no. I didn’t understood once I deactivated how can Airtel activate data sharing without intimation or approval.

Again I called customer care and they said yes your data sharing is activated and you have to send sms to 121 for deactivation.

Comments

3 responses to “data sharing plan activation without any intimation or approval”

  1. airtel.Presence Avatar
    airtel.Presence

    Dear Customer,

    This is with reference to your post dated 18 April 2016.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Akanksha Singh
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  2. airtel.Presence Avatar
    airtel.Presence

    Dear Customer,

    This is with reference to your post dated 18 April 2016.
    We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [email protected]
    Look forward to hearing from you.
    Regards
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  3. airtel.Presence Avatar
    airtel.Presence

    Dear Customer,

    This is with reference to your post dated 18 April 2016.

    We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [email protected]

    Look forward to hearing from you.

    Regards
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

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