Damaged kelvinator Refrigerator delivered

Location/place: Pune

Name of company/service: snapdeal

hello,

We have ordered kelvinainator refrigerator from snapdeal.com on 1st june 2013 which got delivered now on 18th june ..its an damaged product,for the same we mailed snapdeal thrice but there is no response from their side.. we also tried to call their customer support number but they are not receiving the call.. we are so much stressed due to this..No one responsing from their side.. our money is stuck..its a amount of 9360/-.. you are the only hope left..please help us regarding our problem asap..
The details of refrigerator:

order no: 1023401815

Seller: Vardhman Electronics.
delhi

refrigerator name: Kelvinator KGE 193 Single Door 180 Ltr Refrigerator

AWB no: 192606924

name: ISHITA GARG
Contact no: 8390103177
Email-id: [email protected]