Location/place: New Delhi
Name of company/service: DTDC
Hi,
This is to report the losses I have beared due to worst services provided bt Courier Company DTDC because of carelessness and irresponsible staff and wrong information provided to me.
I sent few cosmetics from DTDC branch IGNOU Road Neb sarai, New Delhi to Lucknow on 11/09/2012. The package was sealed packed(all products were sealed in respective boxes) and on top of that I did pack it tywice with an air bubble sheet. The employees at their IGNOU branch checked and packed it further and asked me ONLY TWO QUESTIONS: Whats in the package and How much is it for?
I did inform them there are cosmetics and are worth Rs1800. When I asked them Why they need to know the value of the product, they said “Its for the purpose of insurance”. Nothin else was told / informed to me except that it will be delivered on 12th Nov 2012.
However after many follow ups the product was delivered on (Saturday 17th November ,2012).
Firstly, I am not sure why it tool 8 days for a courier company like
DTDC to deliver a packet when they promised that it will be delivered
max by Monday (12th Nov,12) as I have beared all losses for these 8 days.
Secondly, the products were all damaged. The packet was in worst condition and all the cosmectics were all damaged. I have attached the pictures of the products at the time of delivery for your reference. I fail to understand how did the Sealed packed boxes were opened and all the products were spilled over n the package was tampered so badly when the contents were asked when I sent the courier.
I did complaint the same to their branch manager and all they are doing is making the procedure lengthy and not being helpful at all. I was asked to f ill a claim form which I did and now when I called them today they said It wasnt insured by you. But the real story was I was never educated by any of their employees about insuring them. As I said earlier All i was asked was the value of the products and they said they are asking it for the purpose of insurance but I was never told anything else about If i needed to do anything extra.
I am extremely upset about the way they are treating me now as they are putting it all on me. I think as an employee of DTDC if the customer is not aware of their policies and procedures then its their duty to educate the customer.
I have beared losses for all these days by losing this Client and I need a claim for the Value of the products, the courier charges and the losses I have beared. Please help me with this.
Regards,
Nisha Singh
9810016354
176/A, IGNOU Road,
Neb Sarai, New Delhi – 68
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