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Customer harassment by LG over replacement/service of LCD TV

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by

arunchowdhury
in

Hello,

I have purchased LG LCD TV(MODEL – 22LUIOUR & SERIAL NUMBER – SL909LPKW000101) whose display isn’t functioning properly, for which I have lodged repeated service complaints (RNA-140618044192, RNA-140717051916) at LG Customer Care. I have been constantly troubled and harassed by LG service personnel over replacement of a part (probably SMPS as communicated by LG Service Executive) over the last 3 months, and they have failed to replace the problematic part yet. Initially when they were unable to provide me the particular part/s that need to be replaced, they offered me a 35% sale off price on my purchased price of the TV. But soon after a week they changed their word of mouth to 15 %. My TV is in good condition and I would never agree to sell it at only 15% of the purchased price to LG. I believe it is the duty of LG to provide me the servicing for any malfunctioning of the TV under warranty and as LG has not been able to replace the faulty part for a long period of time, LG needs to compensate me adequately with replacement of my TV. The LG officials have shown bad behavior and attitude and is not cooperating with me on the same. Request you to take immediate action on this. Thanks.

Comments

2 responses to “Customer harassment by LG over replacement/service of LCD TV”

  1. LG India Avatar
    LG India

    Dear Arun,

    We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

    Regards,
    LG Customer Support Team

  2. Arun Chowdhury Avatar
    Arun Chowdhury

    Even after assurance that the part would be made available in 10 more days, LG has failed to replace the faulty part and get my TV back to working condition. I had a telephonic conversation with Mr. Pronob Das of LG Kolkata region on this issue, the executive was sent who visited and took the photographs of the replaceable part region of the TV, and after two weeks they came with the part and found that it does not fit with the TV’s specification. This has been a continuous trouble LG is putting on me without any result. As LG is unable to provide me with the part, I would expect LG to replace the TV or provide me appropriate compensation for the same. LG needs to have a greater concern of ethical values of business and customer satisfaction, which I HAVE NOT found at all, in my case.

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