CROMA

I had purchased an acer 15 f5-573g 7gi5 8gb4x 2tb+off laptop from croma gurgaon in last month (Sunday, 06-august -2017) and i had been informed by sales executive that this laptop is croma exclusive having some great features. But from the first day, i am facing so many problems like hangging system, heat problem, bettery backup. From first day this laptop start teasing me. After 6 days i visit croma and complaint about this but they ignore me and give a stupid solution that you should update your os. I came back and did as they suggest but problem not solved and also a new problem created. I again asked him to take back this and give me another brand but they denied and suggest me to resell at cost around 30000/- that will be decided by dealer. Now i am feeling helpless
I had been cheated by the croma. I cannot reinvest in buying a new laptop for my heavy usage.
I need you to take this laptop back and refund back my money as croma had provided me a wrong product or replace this with other brand with same features

Thanks
Harmesh
7827601533