on 12 feb 2020 around 5 pm. i received a telephone call regarding online amount deduction from my credit card issued by RBL bank, I denied such type of transaction that was done without otp generation, which is a security breach, after confirming online fraud my card was blocked by firm and reissued new one and said this deferral amount will be settled or adjusted after some time, but no response till now,the amount was deducted in USD 79.99 without OTP validation.
on that deferral they are adding interest and message me regularly for payment during this pandemic time, there is no fault from my end, it was a security breach so they have to adjust such amount. after this incident I stopped using the credit card service mail to surrender my card and to continue.
so, I request you please see my problem and take proper action against such companies .