Respected sirs,
Account No:01111140017805
Card number-4617 8653 0048 0350
Name- Midhun
Mobile No:9940200787
I have a savings account in HDFC bacnk- Chennai,madipakkom branch and the above mentioned credit card is used by me
On march 5th i had called hdfc credit cards help desk nearly 4 times to know the out standing amount that i suppose to pay before my due date (Due date 6th of everymonth)
Witha great disappointment iam drafting this mail since i got 4different answers from HDFC bank executives.
Divya-the person who picked the call first informed me i have to make a payment of rs1167
Balkis-The person who handled my 2nd call informed me that i have to make rs2073,when i asked for an escalation she put me on long hold disconnected my call
Priya-Third person informed me i should pay rs1537
Finally i contacted your grievance cell one Mr:Jaffer listed all the issues and he informed i just have to pay rs1737.
And 6th morning igot a call from one mr kranti who claimed that he is the supervisor of Credit card department and he also given another figure 1700rs.
Today 23rd march 2014 HDFC bank blocked my card for not making the payment – when i called the credit card help desk they disconnected the call and again forced to contact the grievance cell,there one lady Ms.Abha thivari informed that i have to make the min due to release the card or i can complaint whereever i want they cant do anything on this.
Sir the associates sitting in the help desk are not trained well and not able to calculate the exact outstanding amount and how to communicate it to the customer- becasuse of HDFC bank i failed to make the payment ontime and now i became a defaculter which will impact my sibil score also.
Also please check these
1.customer care number is not a tollfree one- so how can your exectuives put the customers on long hold?
2.Why the calls are not transfered to next level when we ask for a escalation or supervisor?
3.Even 1 paisa mismatch also a criminal or fradulant activity interms of banking so how can your executives communicataing more than 500or 600rs variance in calls?
4.If the grievience cell and the employess are not ready to resolve an issue why are you paying them and given such designations?
5.Banking system and the servers are good and perfect in calculation but the people handling ouir issues are not matured enough to provide a solution.
I was ready to make the payment but your team was not able to provide the exact amount that i have to pay and now you have blocked my card stating due amount not paid- what is the due amount means?as per your people i can make any one of the amounts they are communicating to me- is that the meaning sir?
Request you to provide solution on this case.
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