Location/place: Pune
Name of company/service: Country Club
Hi, my name is Avijit Singh.
Suddenly one day I got a call from some people saying that ‘sir, you have won a gift as you have purchased some items in Central Mall, Pune ‘. I was surprised to hear, and they also said, ‘sir you need to visit our office to come and collect this gift and I will introduce my people too’. I do not understand completely, but I said okay to visit their office (surprisingly it is Country Vacations Office address in Koregaon Park). This was happened in June. We want to CANCEL our Country Club, Pune membership and REFUND our amount Rs.20,000 because of fake promises and incorrect papers.
1.We were offered membership in June worth Rs.70,000.00 including Country Club Membership, DAE membership and 18 Event passes. Mr.Jayesh (the guy who was explaining the entire offer to us) said that our Debit Card number is required only to take approval from higher management that the membership can be transferred to us in 70,000 instead of Rs.95,000 if we confirm today but i was shocked when Rs.20,000 was deducted directly as he swapped my card without informing me.Nilesh Srivastav (Sales Head at Koregaon Park Branch) has accepted in our last meeting that Jayesh has done the same thing with some other families as well.
2.We were not even told (by Jayesh) that Rs.6500.00 is required annually.He brought 2 papers and taken the signature in hurry and was getting irritated as i was reading the terms (Jayesh said its only normal terms and everything he has told us and was kinda snatching the paper away once signed). Later i saw there was a clause mentioning the same when i received the main documents from Country Club.
3.Our remaining Rs.50,000.00 was to be paid as per 24 months EMI and our EMI will start once we complete our first trip.(Confirmed by Nilesh) but the documents issued says that permanent smart card will only be issued after full payment and our temporary card is valid till October 2012 only.
4.Last week Nilesh confirmed that we will pay only Rs.4000(under DAE in 4-5 Star resort or facility) for 4N/5D starting 13th November-17th November 2012. Fooding (Breakfast, Lunch, Dinner) @ of Rs.600-700 per day for 2 persons and travelling cost will be our cost which we accept gladly.
5.I got a call from a resort in Goa last week that our accommodation cost will be something around Rs.9000-11000 for 4N/5D, which for me doesn’t make sense. They dont provide bookings in their resorts as they want more money from members through DAE.
6.I called Nilesh Srivastav to ask about the commitments he made but very rudely he said that he committed nothing like this and i have to pay whatever is asked from the reservation desk. When asked what should be the procedure for refund of Rs.20,000.00 he told me he doesn’t know anything and for any other queries i should be contacting Gurneet Kaur-09278119327 from reservation desk and not him (The approach was very rude). This is the FRAUD Story which is happen to us and so many other people who fell in to the traps of marketing management of Country Club or Country Vacations. For the free package also they are asking for Rs.7000 for 3N/4D. Please help me out to get my amount back and ready to pay for the closure charges/ Documentation charges whatever. I am no-way interested in country club membership, whatever the documentation charges required let them take and refund the amount of Rs.20,000/-. I don’t want any country club activities. Please please please. I learnt a lesson and never ever repeat in my life and as well I will educate people about how to be aware of such fraud people and fraud companies. Thank you once again.
Sincere regards
Avijit Singh 9764080778
Pune
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