Dear Sir,
I am using airtel DTH services from past 1.5 years and my customer ID is 3011219293. I am using two set top box. One is HD and another one is SD. However, I haven’t subscribed HD channels except for SONY six during FIFA world cup. At the time of purchase, sales guy convinced me that it is up to my choice to use HD channel. If I do’t want to subscribe HD channel, charge only will be levied for SD.
Recently, I have called AIRTEL customer care to get to know about the recharge and during conversation they told me that 2 HD channels are made compulsory to subscribe. No prior information has been shared through mail or messages or through written notice. The information, I got to know was sudden, during my conversation with customer care executive.
Regarding the changes made, I have talked to nodal officer, but answers were not satisfactory at all. She tole me the process of doing this is customer survey. For the same, I asked for the consumer survey report. Later on, she said that this change has been done under the airtel policy. My question is, how they can change certain norms and practices of charging the customer. Why, this was not made clear during the purchase that in future HD channels will be made compulsory and why always the company policies favours company’s profit. Now I forced to change the set box from HD to SD and I am sure that there will be no refund from AIRTEL team and they will be having all good reasons for it.
Please look into the matter and resolve the issue.
Leave a Reply