complaint for not getting 500gb hard drive

sir
few months ago i have send my 500 gb western digital hard drive . which is in warranty . i send my HDD because it was not working. after sending HDD the compeney collected my HDD .then after few days i called costumer care to know the status of my hard disk they are telling me that it was fail in testing and they are not give me back a new hard or repaired hard drive please help me to take my hard drive me back to me.
the model n.o is WD5000AAKX-001CAO, Serial n.o is -WCAYUH229867 , RMA.n.o-84757514 .purchased from INFO SHOP add- shop n.o 2/34 lalbagh lucknow ph n.o05224080313 tin n.o of bill.0965010226. D-ate of sending HDD – 26 aug 2013. shiping address-flextronics tecnologies india Pvt Ltd.WD service devision 70/A SVR Fortune Electronics City- Phase 1 Hosur road banglore karnataka=560100 . R/N -771640 . Picking date of HDD=9/2/2013


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