complaint against Vodafone Mobile Services Limited

Location/place: Delhi

Name of company/service: Vodafone Essar mobile services ltd

Hi,
I also had raised complaint with [email protected] and from there I was requested to pay INR500/- only and they assured me the disputed amount would get reversed in next billing cycly which didnt happen and they also charged late payment fee. When I called today to Mr Kunal (9811919225 -officer appellate) for clarification he simply denied for any such commitment for reversal of amount.

They confirmed every thing in telephonic conversation with me on/after 22Feb2013.

Please refer to trail mail below for more info:-

Thanks,
Manish Sharma
Mb.9818782799, 9312360281 (Vodafone post paid)

SHARMA MANISH 22Feb13

to appellate.delhi, corporatecare..

Respected Sir/Madam,

Please go through the trail mail, I have been raising my issues with vodafone through mail but every time they are just coping and pasting the same revert that they replied in the first mail, it is rediculous…

Can you please help me out with this:-

I have been using vodofone postpaid services (9312360281) for couple of years.

1) On 16Feb2013 I got to know that my amount due for the current bill period was INR 706.74/- which was very unusual because usually it remains around 200/-.

2) when I raised a query with customer care (Vodafone) and also got e-bill statement on 18Feb2013 I found that INR 448.31/- (399+S.Tax) was additional charged againstBlackBerry Prosumer ULD 399 (15.02.13 to 14.03.13) which I never used.

3) I raised the query with customer care (Vodafone) many times till 19Feb2013 and asked them to waive off the over charged amount (INR 448.31) in the same billing period and I was also ready to pay the balance due (INR 258.43) on the very same day which they simply rejected.

4) Therefor I decided to switch to new service provider and requested for PORT on 19Feb13 evening.

5) Again I called their call center on 20Feb13 to resolve the issue but found no positive response.

6) then I asked them to stop services with immdiate effect and told them to get me the full/final settlement, so that i can pay off by today evening (20Feb2013), but again they simply denied to do it.

7) They started blackmailing me having said that I had to pay the entire billing amount (INR 706.74/-) by 20Feb13 (Due Date 05.03.13), else they will reject my PORT request which I need to switch to other service provider.

8) I am ready to pay the billing amount (excluding over charged amount) or even full/final settlement amount by today evening so that i can switch to other mobile service provider.

Please assist me to resolve this issue or suggest me how can I approach to Consumer Court for this.

Thanks,
Manish Sharma
Mb.9818782799, 9312360281 (Vodafone post paid)

———- Forwarded message ———-
From: CORPORATECAREDEL (DEL-NE), Vodafone India
Date: Fri, Feb 22, 2013 at 3:19 PM
Subject: complaint against Vodafone Mobile Services Limited – 9312360281

To: “[email protected]”

Dear Mr. Sharma,

Thank you for your email dated 22/02/13 regarding the service for your mobile number 9312360281.

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account on dated 13/12/2013 as per your request with reference number 2298078122 without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Further, we would like to inform you that you can also update your official e-mail Id by sending an SMS “EMAIL official email Id” to 111(Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Vikram Singh

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in