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Complaint against Tata Photon

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by

AdminPost
in ,

Location/place: pune

Name of company/service: Tata Photon

Hi
I had recharged my Tata photon #9226070905 12 days ago for Rs 750. Since the past 10 days, everyday I am talking to customer service to allow me to acceess internet. I have been getting PPP terminal error and I get the following response from the customer service ki madam aapka account thik hai, it’s fine. Their technical team confirmed me that there is NO technical glitch with my device. They HAVE MADE MY LIFE MISERABLE. My rs 750 is going down the drain as it’s validity is just for a month. The customer service is rude and takes the consumer for a spin. I know that the problem is from their side and yet they refuse to acknowledge my existence. I tried several times to write a complaint on their website and it’s not even user friendly and am unable to do so. How many customer service people do i need to speak with to get the services I paid for?

Comments

3 responses to “Complaint against Tata Photon”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We called you on 9823136071 and inform the customer that the complaint regarding connectivity is registered with docket number PTCD12033961 and the same will be resolved ASAP.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  3. kuldeep Avatar
    kuldeep

    Hi
    my account no is 918095463 i got tata photon in my company plan and some terms that card is free and also i will use service for 6 months .but after 15 days of usage i was having spped of 4-10 kbps.i am getting the bill even i am already not using tata photon from last 3-4 months when customer care told me that in my area i will get 4 kbps speed even they promised for 3.1 mbps that time i told him to disconnect me now after 3-4 months what is the logic of bill when i paid for 2 months advance and used 1.5 months.now they are asking for 4600 .so overall they are asking me to pay 1800+4600 = 6400 for 1.5 moth with 4 kbps speed.this is bullshit and and now they are giving me justification that according to my plan i can not opt out before 6 moths even if they provide me worse service. .
    why they are following the policy of 6 moths plan when they can not follow their policy for 3.1 mbps speed.
    why did not they disconnect at that time when i told them.
    how can they charge people when they forced me to move out.

    kuldeep 9999214360

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