Online Consumer Forums and Consumer Complaints Site

Complaint against Sony- Mobile not working properly even after visiting srvice centre two times

—

by

AdminPost
in ,

Location/place: Mumbai

Name of company/service: Sony

I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is 354386058225470
From last 2 months I am facing performance issues with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.

Comments

2 responses to “Complaint against Sony- Mobile not working properly even after visiting srvice centre two times”

  1. Croma Social Care Avatar
    Croma Social Care

    Dear Jacob,

    Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you. Our Croma Care representative will get in touch with you shortly.

    Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

  2. Croma Social Care Avatar
    Croma Social Care

    Dear Jacob,

    Trust your complaint with Croma has been resolved.

    For any further queries or feedback, do feel free to call us on 1800-258-3636. You can even SMS to 56677, and we will call you back.

    Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

Leave a Reply

Your email address will not be published. Required fields are marked *