Complaint against River touch resort

Location/place: mumbai

Name of company/service: River Touch Resort karjat

I had done booking by paying Rs2500/- as booking amount in River touch resort-karjat for our marriage anniversary.We want to make our anniversary memorable but we hardly knew about its rooms since the rooms were not featuring in their website.The resorts was too too far and extremely into interiors.The map shown in the website was also very deceptive.When we finally reached the place we saw that the rooms were pathtetic and shabby including spittings on the wall and cockroaches in the bed.We left the resort within 2hrs without utlising any of their service.The resort owner said that there would be cancellation charges to the tune of 50%. I need full refund of the money paid thats the reason the complaint is done. Resort owners name shailesh changle-9773025282