Complaint against not refunding the money

I have ordered two pair of shoes through www.bataiye. in
GVS NO.GCP13951PA3HAC
GV values in rupees- INR-450
Login ID-stunningshweta08@Gmail. com
Expiry Date-20-08-2018 -23:59:59
Related Order no.12170893
For second pair
GVS NO.-GC75G9PBPUJ6A1
GV Value in rupees -INR-559
Lgoing [email protected]
Expiry Date -28-02-2018,23:59:59
Related Order no. -12170893
Shoes were not according to my order ,I have returned the shoes.But against my return that they had to return my money , after so many efforts they have not returned my money even they not respond in on my call. I want to file case against this harrassment. Please help me.