Location/place: New Delhi
Name of company/service: HTC
This is regarding my Case no’s # 12USCW27ENA000667, 12USCW26ENA000627, 12INCW23ENA000388, 12USCW23ENA000820, C2012007038301 wherein, I was approved a refund in lieu of my faulty device (HTC One V).
As per your Company’s guidelines I was told by (Vishal, Martin & Yogita) the entire process takes up to a maximum 25-30 days to get the refund.
Synopsis of the Issue:-
16th June 2012 – Complaint filed about faulty device and Submitted at Salora International, Kalkaji, New Delhi.
27th June 2012 – Received the repaired device having same fault. I refused to Collect.
13th July 2012 – Received a New phone as a replacement having same fault again. I refused to Collect. Asked for a refund.
13th July 2012 – Refund Approved per Vishal from Escalation team (I’m Having Call Recording).
14th July 2012 – Vishal asked to submit the remaining accessories with the Service Centre which got submitted the same day (I’m Having Call Recording).
17th July 2012 – Received a Call from Vishal saying the device is received and I should wait for 21 days for the refund (I’m Having Call Recording).
19th July 2012- Martin called up and informed the refund process would take up to a maximum 30 days from the Date of Approval (I’m Having Call Recording).
4th Aug 2012 – Received a Call from Yogita saying the refund would be provided by the deadline of 30 days as promised (I’m Having Call Recording).
13th Aug 2012 – I called up your Customer Support for follow up and I was promised a Call back from your Executive by Yogita, after an hour however, no call received (I’m having Call Recording).
Now, It has been over a month and I’m still counting. I’m extremely annoyed with your Support and have lost my patience.
I’m all set and having sufficient DOCUMENTATION and CALL RECORDING around this issue that easily enables me to lodge a Complaint against your Company in COSUMER FORUM.
I have given enough reminders and taken ample follow ups with your Support team, however, there is no go. Please treat this email as my GENTLE and FINAL reminder to your Company.
I’m leaving the decision to expedite the refund on you thereafter, I will be taking this matter to the Court on 18th Aug 2012 for further hearing.
Note* – The overall issue has stressed me mentally and affected me Professionally (Due to non-availability of a Smart Phone) as I have been missing my Office communication.
Your Unhappy Customer
Navdeep Saini
9911167755
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