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Complaint against Airtel

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AdminPost
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Location/place: Pune

I am using a airtel prepaid connection.

I made a combo pack recharge of 111 Rs on 4th august after refferring the poster pasted on the retailers shop. Before making a recharge he confirmed me that it is recent one. After doing a recharge, I received a confirmation message mentioning the benifits as – “111local min+222mb2G+333L&Nsms with 15 day validity”. However the validaity mentioned on the brochure was 30 days..When I enquired about the same with the retailer he said, we have no control over it.
When I contacted Call center, they told me rudely saying weswer me what benifit i have received from 111 Rs. Neither the taktime nor the claimed offer.If they don’t have such offer. The person transfered the to his senior, however he simply disconnected the call saying we can not do anything as we don’t have such offer. He could not anIf they don’t have such offer how did I receive the msg with the details but the less validity.How they can publish this false offer thrugh their brochure.

Please let me know what benifit I have received from Rs 111. As i could not see any benifit asa my balance doesn’t show the increase so please refund back my credit.

Request you take a serious action against the retailer (Shiv Communications, Chinchwad) who is not capable of explaining the right offer to the customer.Another action aginst the people of call center who were not aware about how to handles these greviances and mainly against AIRTEL for cheating the customer with wrong info.

Comments

6 responses to “Complaint against Airtel”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Thakreee,

    This is to inform you that your concern listed on 04 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Shreshtha Thakre Avatar
    Shreshtha Thakre

    Yesterday i received a call from your executive. He got the required details but I doubt whether he knows how to resolve this dispute. He asked me to fwd me the msg which i received from airtel and he said he will call me back..He has not yet call me..When i called him he simply disconnected my phone and switched off his cell..

    Is this the way to solve the dispute..

  3. Shreshtha Thakre Avatar
    Shreshtha Thakre

    Can I expect any updates on this..I am fed up chasing you guys…Everytime you are telling we are looking into this issue..

  4. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Thakre,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  5. Shreshtha Thakre Avatar
    Shreshtha Thakre

    Did you bother to check you messages on the facebook..For you info, i am pasting the communcation which i am having with your team. Please have a look how efficiently they are trying to solve the issue..

    Conversation started Sunday

    8:52pmExpand
    Show ImagesShreshtha Thakre
    I made a combo pack recharge of 111 Rs after refferring the poster pasted on the retailers shop. Before making a recharge he confirmed me that it is recent one. After doing a recharge, I received a confirmation message mentioning the benifits as – “111local min+222mb2G+333L&Nsms with 15 day validity”. However the validaity mentioned on the brochure was 30 days..When I enquired about the same with the retailer he said, we have no control over it.
    When I contacted Call center, they told me rudely saying weswer me what benifit i have received from 111 Rs. Neither the taktime nor the claimed offer.If they don’t have such offer. The person transfered the to his senior, however he simply disconnected the call saying we can not do anything as we don’t have such offer. He could not anIf they don’t have such offer how did I receive the msg with the details but the less validity.How they can publish this false offer thrugh their brochure.Please let me know what benifit I have received from Rs 111. As i could not see any benifit asa my balance doesn’t show the increase so please refund back my credit.Request you take a serious action against the retailer (Shiv Communications, Chinchwad) who is not capable of explaining the right offer to the customer.Another action aginst the people of call center who were not aware about how to handles these greviances..Please resolve this dispute asap else i will have to approach consumer court..
    My number – 7385681082….
    8:57pmExpand
    Show ImagesAirtel Presence
    Hi! We have noted ur concern and will contact u regarding the same. Rgds Lokesh….Monday

    4:35pmExpand
    Show ImagesShreshtha Thakre
    Any updates on this??….
    4:42pmExpand
    Show ImagesAirtel Presence
    Hi, we have shared the relevant information with you. Kindly let us know if you need any further assistance. Regards *Shraboni….Tuesday

    3:56pmExpand
    Show ImagesShreshtha Thakre
    what info you have shared with me? You haven’t solved my issue..I just need an answer for my question – What benifit i have received from 111?? You just took away my money with no benifit..You keep on telling me that you don’t have such offer then how i can get the messge with that offer..I have fwded that Erecharge confirmation msg..what have you done on that……
    4:06pmExpand
    Show ImagesAirtel Presence
    Hi, we’ll get in touch with you shortly and shall update you regarding the same. Regards *Shraboni….Today

    12:16amExpand
    Show ImagesShreshtha Thakre
    Please solve this issue asap……
    12:40amExpand
    Show ImagesAirtel Presence
    Pls be rest assured we will resolve the issue to your satisfaction. Rgds….Today

    3:24pmExpand
    Show ImagesShreshtha Thakre
    It’s been 4 days passed now, i haven’t receiced the resolution. As i didn’t get the any benifit after paying 111 Rs. I want my money back in terms of full credit to my account..I can’t see anything happening from your side…No one has called to as you said our executive will get back to you……
    3:35pmExpand
    Show ImagesAirtel Presence
    Hi! We will connect with you to discuss regarding the same. Rgds’ Dhrub….
    4:32pmExpand
    Show ImagesShreshtha Thakre
    Let me clear you one thing. I have made a recharge of 68 Rs today to avail the GPRS benifit..I am not using the 111 A-A freem mins, 333 Local & National SMS & 222MB 2g benifit which i received after making a recharge of 111 which you guys are saying it is not an offer available to us..As I am no satisfied with the 15 validity of that pack as it not what was written on the broucher..I am expecting a complete refund of 111 Rs without any more delay..Else i will have to reach to consumer forum. I have recorded all the communication I had with your call center guy and the other one who called me to resolve the issue..Also, i do have a e-Recharge confirmation msg which talks abt the beinift which you guys are denying and also have brochure which talks about the benifit…Please sort this on prioirity…….
    4:44pmExpand
    Show ImagesAirtel Presence
    Hi! We will connect with you soon to discuss the same. Rgds’ Dhrub….Today

    10:52amExpand
    Show ImagesShreshtha Thakre
    I want to understand how soon..When should i expect the resolution? It’s been more than 5 days now……
    11:03amExpand
    Show ImagesAirtel Presence
    Hi, after validating the details, we have shared the relevant information with you dated 5-Aug, kindly consider this as the final confirmation from our end. Thnx *Shraboni….
    12:01pmExpand
    Show ImagesShreshtha Thakre
    Please suggest what info you have shared..The who called me said he will get back to me, he hasn’t yet..what resolution you have provided?? Can you pls explain? Please do tell me what benifit i have received after paying 111 Rs.Your guys are calling me from different and not talking anything showing i am not auidble and when I call them back they are not picking up the phone
    It this is way you are are solving the greviences?….Load Older Messages.Load Newer Messages.
    Load More Results.Select messages to forwardSelect messages to deleteSelect messages to mark as spamCancelDeleteForwardMark Spam.

  6. Shreshtha Thakre Avatar
    Shreshtha Thakre

    What do you have to say on this?

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