Location/place: Brahmand complex,Thane(Maharashtra)
Name of company/service: Royalenfield
Being the dream bike from the childhood age of my son Ankur
Chaturvedi, who after great efforts, booked the classic 350 motorbike
on 5.11.2010 with M/S Soniya Motors Pvt Ltd, an authorised dealer for
Royal Enfield bikes in Thane, Maharashtra & got the delivery of the
bike after waiting for over 7month time. As his dream comes true he
was very happy to get the vehicle of his choice colour(Silver)
however, soon after he starts sensing some sound from the engine he
therefore immediately contacted the service station at Bhandup,Mumbai
where he was pacified with consolation words like “YOURS IS A GREAT
ENGINE OF THE LOT”hence nothing to be bother about. Despite repeated
remainders no cognizance was given to his complaint about the sound
from the engine on the contrary every efforts were made to cover the
matter by talking technical terms not understandable by common men.
This trend continued till the warranty period was in force however,
immediately after the warranty period was over the same service
station in Bhandup starts recognizing that the sound is of engine only
& needs to be repaired immediately otherwise engine will be damaged
further they also caution him not to use the bike till its engine is
repaired, for repairing engine will have to be opened & the cost
involved can be up to Rs.25000/- or even more. It has taken all of us
to a rude shock as not even imagine from such a big & famous
organization like ROYAL ENFIELD which is known for its quality
products over the years ? how they allow their dealers to do CHEATING
with their committed customers? like ours?.
In view of the aforesaid we sincerely request you to kindly manage the
replacement of the vehicle at your earliest as without bike my son is
just unable to discharge his day to day work commitments resulting in
great financial losses .For your doing the needful please find the
complete details of the bike as under,
Engine # U3S5C0BE071561
Chasis # ME3U3S5C0BE071561
Our bike # is MH-04,FE 8403,
Thanking you
(R.K.Chaturvedi)
Address;
Flat # 703,704,Bldg C-3,Phase IV,Brahmand Complex ,Azadnagar,Thane(W)
400607,Maharashtra.
Tel. 022 2589 1923,09833327812,09820593811.
Leave a Reply