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Complain regarding recharge amount from Aircel

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by

consumer
in

I got offered by message of aicel company on my mobile no. 7053075503 for extra talk time on dated 26.09.2015 that message is-

“Aajke Spl Offers!!!
Rs. 20 me 25 Talk Time + 30P Local 10 din,
Rs.30 me 35 Talk Time + 40p STD 10 din,
Call 1288 (Tollfree) for more offers”

Sender:
DK-600008

Sent:
26.09.2015
09:14:10am

After that I have recharged my mobile no (7053075503) with Rs. 30 on dated 26.09.2015, as a result i got Rs. 23.7 balance only in my mobile but unfortunately till date i am unable to get remaining offered amount & conditions by said company.

Many times i have approaches to company custome care through e-mail and personnel discussion, every time concerning personals told me that today your remaining balance will be sent you asap.

So, I request you to kindly sort out my problem.

Thanks & Regards,

Chandrabhan Rao,
mobile no: 7053075503

Comments

2 responses to “Complain regarding recharge amount from Aircel”

  1. Aircel Avatar
    Aircel

    Hi Chandrabhan Rao,

    Thank you for reaching us at Social Care.
    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
    Kindly feel free to write to us at [email protected] for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.

    Thanks and Regards
    Customer Service Officer | Social CareTeam
    Email us at [email protected]

  2. Aircel Avatar
    Aircel

    Dear Chandrabhan Rao,

    We regret the inconvenience cause to you. We would like to inform you that kindly share the snapshot for offer received content if possible so we can assist the accordingly.

    Regards,
    Team Aircel

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