Location/place: ANDHERI WEST, MUMBAI- 400053
Name of company/service: LG ELECTRONICS
Date 11-08-2012
Respected Sir/Madam,
This is to inform you that we have purchased three Air conditioners on 14-08-2007 and 19-10-2007 from the dealers of LG Electronics at Mumbai which were installed at our office located at Laxmi Industrial Estate, New Link Road, Andheri(West), Mumbai-400053 on 11/03/2008 by the authorized service center of LG Electronics.
These Air Conditioners are faulty and not working since last around 18 months. We have lodged frequent complains with LG Service center to sort out our problem. Our latest complain Ids dated 20-07-2012 are as under:
1) RNA120720082919
2) RNA120720082871
3) RNA120720082828
We have also forwarded the above complain on email Id [email protected] directly to the company on 26-07-2012.
Our partner CA Subhash Agarwal and his associates have been frequently calling Mr. Vimesh of M/s Gennext Services on mobile no. 09892710251 and Landline No. 022 28777624 / 28780594 / 28780573 and also to Mr. Akbar on 8976445638 , Mr. Sarfarz on 9833092083 since last around 18 Months to correct the problem.
However nothing fruitfully has been done to sort out the defect by the authorized service center of Lg Electronics.
Lastly authorized staff of LG Service Center Mr. Akbar has called our office on 24-07-2012 and there after attended our office for the purpose in response to our above referred complain and we have handed over to him xerox copy of purchases bills and installation reports. Mr Akbar has assured us that compressors of total 3 air conditioners are faulty and required to be replaced and he shall complete the replacement work within one week time and latest by 31-07-2012.
We regret to inform you that it has become very difficult to sit in the office without Air conditioners for partners and staff of our company specially in summer season and working of our office has been seriously disturbed since last around 18 months without any fault on our part.
Now the warranty of 5 Years given by LG company for compressors is likely to expire very shortly. We are doubtful that the authorized service center of LG Electronics is willing to sort out our problem and therefore , we felt it appropriate to approach your good self for the help. Kindly look into the matter and pass the necessary order in the matter after verification of the facts
Thanks with Regards
CA.Subhash H. Agarwal
Churuwala & Associates
Chartered Accountants
506, Laxmi Mall,
Laxmi Industrial Estate,
New Link Road,Oshiwara,
Andheri(West), Mumbai-400053
Mobile +91 8080818200
Email [email protected]
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