I am Airtel Prepaid Consumer. My number is 9008072501. Last month on 27 Dec 2013, I recharged my account with Rs. 199/- internet pack and received 2 GB of Internet with a validity of 30 days. This pack was going to finish on 25th Jan 2014.
On 25th Jan 2014, there was around 800 MB (approx.) data left out of 2 GB.
I have recharged my account on 25th JANUARY before expiry of 2 GB pack with another Rs. 125/- to get the 655 MB of data. But that 800 MB of data has not been carried forward to my account.
At present, total data into my account must be around 1455 MB while it is showing only 655 MB.
Request you to look into the matter. I have written this to you for quick resolution in my favour before I approach TRAI or consumer forum for this TRAI.
Kindly refer this URL of TRAI where It is explicitly mentioned that any unused balance in the prepaid account shall be carried forward and credited if the subscriber recharges within the period specified for the purpose.
http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=81&qid=1&link=1
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