Location/place: Kolkata
Name of company/service: Reliance Communications
Account Number : 100000101606324 in Name of J.K. STEEL CORPORATION (Owner : Jamandas Khanchandani ) Tel No : 033 30229616/9618 Service Company : RELIANCE COMMUNICATIONS
Dated : 29/01/2013
This connection was once used by us roughly 4 years back , at that time there was a billing dispute with Reliance communications and the bill was not paid by us . The billing issue was never resolved , and even on repeated request the company did not surrender the connection .They kept issuing bills for a long time with monthly rentals and fines .The line was disconnected but the bills kept coming .Once an executive from the company had come down to settle the issue, the amount was settled and paid even though quite a lot amount was that which was falsely charged when the connection was laid off for non payment , and the remaining portion was to be supposedly waived , and the company official agreed to start the connection but we requested for surrender and total close of connection , for which he agreed with a letter which was given to us that later . After few days we again stared to receive calls from the company for the outstanding amount and they said the connection would be started / or Cancelled only after complete payment , left with frustration we decided to shun the company’s connection , and not to pay the amount supposedly due and not to respond to bills. After a few months the company stopped billing , and post also did not come for about 4 years .
Suddenly ,in the month of Nov 2012 my Father Mr Jamnadas Khanchandani got a call from Lawyer Named Mrs Vaishali Thakur for Reliance communications, and my dad was threatened to pay the outstanding amount of Rs 5,690 . 00 immediately before 2 pm on that day itself, else after 2 pm the court would take up our case and there would be Ex parte order with total compensation amounting to Rs 40,000 . 00 passed against us. We pleaded for an opportunity of being heard , whereas even the hardened criminals do get an opportunity of being heard , but why not us , the lawery gave no chance to speak , how could an order be passed against us without us being heard . We asked for the detailed bills , Time and a Notice to be served atleast a minimum period which is generally given for an opportunity of being heard . She said that you have been sent a Notice but we had received no prior notice. When asked about the notice she said that she had sent but how come we didn’t get it ,She seemed to have no proof of notice sent , she brushed aside these questions and started shouting and arguing and dared us of an Ex parte order will be passed in the Patiala house court , if we didn’t pay now.
This is to bring to light the harassment caused by Reliance Communication ,and their advocate ,to my Dad who is a senior citzen. My Dad Being a senior Citzen didn’t want to create an issue , just because its not his age to fight , he instructed to pay off the balance amount of Rs 5,690 . 00 without looking into any anything immediately. The amount was paid off before 2 Pm and details of receipt was sent to the to the lawyer via Sms on her mobile.
Now , Even after payment the company has sent a new bill for the current month
Bill Date : 19-12-2012Bill No : 283771563781 ,For Rs 3,93 . 55 , whereas we do not have any instrument ,Line , and the usage has been absolutely nil, not even a second of usage is there.
Now when I complained the company for the bill issued ,and with who’s request the connection is started ,They say that your account was never closed and they gave me a complaint no : 195876157 /195876294 for cancellation/surrender of connection . The complaint was lodged on January 11 ,2013 for the recent bill till date the connection is not cancelled and the issue is not resolved . I even called lawyer Mrs Vaishali Thakur , and requested her that even after payment , the company has issued bill .She said she would look into it , but till date nothing has been done , and later today after an heated exchange she asked me to sent someone to reliance building and take the letter from there.
Now even after payment I requested the company for detailed bills for which I had paid Rs 5,690 . 00 the company has not given any details of the bills earlier issued .
The is a clear case of Harrassment caused to a senior citzen and we demand REFUND of the entire amount paid ,for which the company has raised false bills and claims , and cancellation of the connection with immediate effect with official cancellation /surrender letter given to me in hard copy & soft copy to my email address.
Infact we demand a compenstation for the harassment caused by the company and its lawyer for disturbing our mental peace and threating a senior citzen .
We belive we would not be let down , being a normal citzen of this country.
Please look into the matter and oblige.
Lalit Khanchandani
[email protected] , Contact No : 09836090034
FOR J.K STEEL CORPORATION
22, rabindra Sarani , G-45 & 46 , Kolkata -700 073.
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