company given free SMS pack but also sms charging

Location/place: Bangalore

Name of company/service: Reliance mobile

Sir,
maine 11/12/2012 Reliance mobile no. 7204842030 pe sms pack start karvaya tha uske baad bhi sms charge local Rs.1/Sms and STD 1.50/Sms laga rahe hai. Bar-bar complaint dene ke baad bhi har baar 2 days baad solution hoga kah rahe hai our refund amount bhi nahi hongi bol rahe hai.
Reliance customers caller tunes start kar deta hai. village ke logo our anpadh logo ko path bhi nahi chal tha.
Please solution my problem.
Thank you.