Location/place: Delhi
Name of company/service: Cleartrip
I purchased a ticket from Cleartrip on American Airlines for Rs. 71,000 in May 2011.
Due to a mistake on Part of Cleartrip, the journey had to be cancelled.
American Airlines Issued a Refund of $703 in August 2011.
Cleartrip has not issued me a refund ever since. Their agents promise to get back within 3 days and then disappear for a month. If you call them again, they say they are investigating.
It has been 8 months and they claim they are still investigating. Even CBI does a better job.
I am filing a consumer complaint but I want to use this to warn consumer to stay CLEAR of Cleartrip for any international trips.
Check out the response they send before disappering.
FEB 27, 2012 | 10:02AM IST
Cleartrip replied:
Thank you for writing to Cleartrip regarding the refund for Trip ID:
We understand your concern.
Please be assured, we shall get back to you proactively regards the refund status within a week’s time.
We thank you for your support.
We are committed to providing you with the highest level of customer satisfaction possible. If for any reason you have questions or comments, we are delighted to hear from you. Call our customer care on +91 22 41300300 (standard STD / local charges apply) or send us e-mail [email protected].
Thank you for your patronage. We look forward to serving you.
Regards,
Customer Service Associate.
Cleartrip.
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