I have purchased a new kenstar tower cooler on 16th May,2014. It was worth Rs.7200/- and the warranty period of that product is 1(one) year. Within first two months the machine wasn’t working properly, then I called the Kenstar customer care. A man from their company came and after examining it he told that the machine has to be send to the workshop carried out by the customer. Again I called the customer care after few days, a mechanic came and told me that the motor has to be changed. After few days a man from their company came and changed the motor. After changigng the motor the cooler was running properly. Then after 3 months of working, I was facing the same problem as before till now. Therefore, within 1 year warranty period I faced the same problem repeteadly. So I amn’t satisfied of the product and I want my money back against replacement.
Claiming money back due to continous breakdown of new aircooler
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One response to “Claiming money back due to continous breakdown of new aircooler”
Dear Bhaswati
We are sorry for the experience you had. Please write to us about your problem with your complaint number, mobile number and email ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
Videocon
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