Cheats with very poor Custober Service

Location/place: Gurgaon

Name of company/service: Kalpana Nursing Home

Hi ,
i bought this deal below from the site bagittoday.com, being an India Today Group Company , thought they must be giving good service
http://www.bagittoday.com/Deals/Apple-iPad-3-with-Wi-Fi-64GB—Black/12446.htm

Order ID- 1017813480.

i was promised a 5% Cash Back which they have failed to give me.
i have written atleast 50 e-mails and called them atleast 20 times , but the response has been very poor.