Cheating by supplying damaged and different goods than ordered

Dear Sir,
I purchased a fully automatic electric sandwich toaster online from Rediff shopping . The offer displayed on the website showed MRP of Rs. 999 and offer price of Rs. 499. I paid Rs. 587 (499 for toaster + 88 handling and POD charges). Today on 7th February I got the delivery and found that the toaster delivered is different from the one ordered by me and is damaged too. I have the following complaints:
1. The advertisement on the website showed MRP of Rs. 999 whereas the MRP on the box is 475 only.(photo attached)
2. The model of the toaster is different from the one displayed on the website.
3. The signal light of the toaster is damaged.
4. I am calling on the number of contract person of Rediff, Mr. Tarun(9311002527), he is not receiving the call.
Kindly inquire in the matter and instruct company to change the toaster or refund my money.


Comments

One response to “Cheating by supplying damaged and different goods than ordered”

  1. Online_CST Avatar
    Online_CST

    Dear Maghendra Tyagi ,

    We are sorry for the experience you had. Please share your concern with your complaint number,order id and contact details at [email protected] to help you.

    Regards
    Rediff Shopping
    Online Customer Service Team
    09223 020 000

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