Cheating in Billing

Location/place: Ernakulam /Cochin /Kerala

Name of company/service: TATA DOCOMO

I Activated my 3g pack which is 500 MB/ Month and on My Number 8129925566 and when i used 514.07 MB They barred my out going call facility . Because of that i missed a Big Business Deal .
1.They Never asked me about a advance payment
2.When i activated 500 MB pack No one told me that i cant use 515 MB .
They Might Have 1000 internal system reasons . as a customer i suffered Badly


3 responses to “Cheating in Billing”

  1. Tata Docomo Avatar
    Tata Docomo


    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    The Tata Docomo bearing number 8129925566 is active on 10-Jun-2012 as the payment has been received

    Thanks and Regards
    Customer Care
    Tata DOCOMO

  3. supratik dey Avatar
    supratik dey

    I am using DOCOMO connection.On 19th june 2012 they deducted Rs 45 from my account for which i did not get any confirmation sms. on 21 th june i noticed it and called there customer care number but no one picked up the call. on 22.6.2012 i called back again and this time they picked up the call and i tell them the details. After analyzing there system they informed me that, Rs 45 was deducted from my account for activating a caller tune which was activated by me by dialing a toll free number. But the fact is i did not dial any of such number. So i told them to provide me the number which i dialed, then they told me as it was a toll free number so they are unable to trace the number and also confirmed me that as i lodge the complain after 48 hours so they are unable to refund me the amount.
    please help me what to do to get my balance back.

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