Location/place: KANPUR
Name of company/service: WWW.HOTEL.COM
2 NOS HOTEL ROOMS IS BOOKED ONLINE ON 12/05/2012 THRU WWW.HOTEL.COM AT GANGTOK VIDE CONFIRMATION NUMBER 193030055421 FOR DATE 02/06/20122 TO 03/06/2012 AT THE PRICE OF Rs 3300 PER ROOM NIGHT. ON REACHING THE HOTLE IT FOUND THAT HOTEL IS SUBSTANDARD AND OFFERS NONE OF THE FACILITIES GIVEN IN THEIR WEBSITE EVEN THE DINNER AND THE BREAKFAST WHICH WAS PART OF PACKAGE WAS DENIED. THEIR EXECUTIVE MR AMIT JHA WAS CALLED ON AT NUMBER 18001021122 REACHING 02/06/2012 AT 6:20 PM WHO ASSURED TO RESOLVE BUT NEVER REVERTED BACK. THEY WERE AGAIN CALLED ON 03/06/2012 BUT NO RESPONSE. SEVERAL FEEDBACKS WERE WRITTEN REGARDING CHEATING BUT THERE IS NO RESPONSE. NOW THERE IS NO ALTERNATIVE EXCEPT LODGING THIS COMPPLAINT.
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