Location/place: Ghaziabad
Name of company/service: Tata Photon
Hi
I want to bring the fraud done by Tata Photon with me. I purchased a new Tata Photon on 18 Dec 2011 by paying an advance rental of Rs 4500 for 6 months. The day I purchased this internet connection, I faced the speed issue. The speed that I was getting in Indirapuram, Ghaziabad was much lesser than the speed that was committed to me while taking the connection. I continuously called the customer care of Tata Photon after purchasing the device and on 7th Jan 2012, I was informed that there was some network issue in our area, Indirapuram, Ghaziabad, which would be resolved by 28th Feb 2012.I asked the company to send their engineer to my location to check the problem but they denied because there was a technical issue. Since I had to use the connection and I have already paid the 6 months rental, so I decided to wait for 28th Feb. After 28th Feb, I faced the same issue again so I complained once agin in the month of March, 2012. In response to my complaint, an engineer visited at my home to enquire the problem. He finally told me that they can not provide me the committed speed at my location. I got a call from their Technical Department as well and same was communicated to me. Also an offer to convert my plan of 6 months to 9 months was given to me but I asked to return my advance rental back to me which he denied. I called may times to the call center for the compensation/return of my money but no help was provided to me.
So I have the following concerns:
1. When I submitted all my documents including address proof as well, and if they were having technical issue at that time, why it was not communicated to me at that time?
2. Even after informing me, why the money was not returned to me?
3. This is a case of cheating and harrassment. What kind of compensation can be provided to me?
4. Please let me know if you can not help me in this case and let me know any government owned consumer court where I can get Tata Photon punished for cheating and harrassing me.
Thanks in advance, hope to get a postive reply and help from you.
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