Location/place: SECTOR 62 NOIDA
Name of company/service: SAMSUNG
I PURCHASED A REFRIGERATOR DURING THE DIWALI OFFER 2012. THE COMPANY PROMISED TO GIVE A MOBILE PHONE WITHIN 2 MONTHS OF PURCHASE. I WAITED FOR GOOD 2 MONTHS AND MADE A COMPLAIN. I GOT RESPONSE THAT COPY OF THE BILL IS NOT AVAILABLE WITH THEM. I WAS ASKED TO UPLOAD A SCAN COPY OF THE BILL. I UPLOADED THE SAME.
AFTER ABOUT 1 MONTH I MADE ANOTHER REQUEST AT THE WEBSITE OF THE COMPANY. I WAS TOLD TO AGAIN UPLOAD THE SCAN COPY OF THE BILL. I UPLOADED THE SAME AGAIN. THIS TIME AFTER ABOUT 25 DAYS I GOT A CALL THAT THE GIFT IS BEING SENT. I AM STILL WAITING BUT IT NEVER REACHED.
I HAD A VERY GOOD OPINION ABOUT SAMSUNG, ITS COMMITMENT BUT TO MY SURPRISE I FELT CHEATED.
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