Location/place: Auraiya(U.P.)
Name of company/service: Hitachi split AC
Hi
I purchased Hitachi Kampa Split A.C. in May 2012.From the day one i have been harassed and 2 months have passed I have not been able to use the A.C. for a single day. Below is the description of what happened in order:
1) The dealer provided the wrong fitting kit which had thinner copper tubes and the technician welded the pipe on ends to make it thick without us knowing and fitted the A.C. in most shabby way.
2)As the fitting was done in a very poor state the gas leaked and cooling stopped.
3)We informed dealer and technician about cooling issue and they kept saying that its very hot weather.
4) Finally I complained on 15th June to customer care, complain#12061600224 and was given assurance that someone will contact soon.
5)After waiting for 3-4 days we didn’t get any response so we travelled to Kanpur to the service station Popular Cooling and persuaded the person MrAjay to send some one soon.
6)As per our discussion it was agreed that the old fitting kit was incompatible and will be replaced and the new original Hitachi kit will be used and the amount by which the Hitachi kit costs more will have to be beared by us apart from the travelling cost of the technician. Also as the technician who fitted the A.C. very badly initially was Hitachi technician so the second time fitting labour charge will be borne by company.
7)Two technician come to our house we pay them whatever bill they present and they refit the A.C. and also refill the gas. They charge us 4500 for the kit plus the travelling expenses.We had a doubt about the price as old kit costed 2200 so we confirmed from the popular cooling office about the price and paid after the confirmation.
8)We complained to them that still the cooling is not proper but they say its fine and go away.
9)Later we found out from Hitachi’s customer representative themselves that the fitting kit for which we were charged 4500 actually has a retail price of 3000.
10)Also we again complain for the low cooling and they have been saying daily that someone will contact soon but no response.
11) I have also been mailing daily but have got no response.
Please provide us some assistance in this issue. We have spent so much money just on customer care calls and going to the service station. Customer care is very bad as they keep on repeating the same answers every time and never reply to mails.
Last 2 months we have been harassed to limit mentally and want this whole issue to end now.
Regards
Navneet Agarwal
Mob:9561477401
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