Location/place: Vadodara
Name of company/service: Fetise – onilne shopping website.
I am attaching the cheating case done with me by www.fetise.com. After ordering a t-shirt of POLO brand as shown me their website I was delivered something else brand – D-Jeans -shirt.
After complaining to send me back my money no-one is replying to my complaints. Pls help and see the following conversation in details to understand the situation.
Order Confirmation No: 112911
Inboxx
Fetise MAN
12/6/11
to me
Images are not displayed. Display images below – Always display images from [email protected] YOU FOR SHOPPING !!!
Dear MANINDER Singh,
We are glad you chose to buy from Fetise.com.
We have now started processing your order. You Preferred mode of payment is Net banking / Master visa.
Invite more friends and get Rs. 250 per registration and
Rs. 1000 on your friend’s first purchase
The details of your order are as follows:
Your Order Number is 112911Expected Shipping Date: 23rd Dec 2011
Sr No. ProdcutsCostAmount
1 Cream and Light Sea Blue Stripes Tee x 1
Size – LRs. 356 /-Rs. 356 /-
Shipping charges :Rs. 0 /-
Discount – [] (-): Rs. 0 /-
_________
Total :Rs. 356 /-
Payment Method : Credit Card
Billing Address Shipping Address
MANINDER Singh
c/1 rupali soc
Vadodara
390009
MANINDER Singh
c/1 rupali soc
opp moti nagar, tarsali
Vadodara
390009
8128504117
Meanwhile you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.
For any queries and details please get in touch with the Fetise Customer Support. We will be glad to be of service.
Best Regards,
Fetise Customer Support.
Contact Customer Service Send Feedback to:Write To Us
022 – 61280000
Mon – Sat: 10:00am – 6:[email protected] Fashion Pvt Ltd
Unit No. 242
IJMIMA
Opp Infinity Mall
Off Link Road
Malad (West)
Mumbai – 400 064
Reply Forward
Maninder Singh12/27/11
Hi, Could you update me the status of my order no 112911 sceduled to reach e …
Maninder Singh12/27/11
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Maninder Singh
12/27/11
to support, Fetise
Hi,
Could you update me the status of my order no 112911 sceduled to reach e by 25th Dec 2011. I have still not received the order.
Even your contact no is also not working.
Maninder
On Tue, Dec 6, 2011 at 11:35 AM, Fetise MAN wrote:
THANK YOU FOR SHOPPING !!!
Dear MANINDER Singh,
We are glad you chose to buy from Fetise.com.
We have now started processing your order. You Preferred mode of payment is Net banking / Master visa.
Invite more friends and get Rs. 250 per registration and
Rs. 1000 on your friend’s first purchase
The details of your order are as follows:
Your Order Number is 112911Expected Shipping Date: 23rd Dec 2011
Sr No. ProdcutsCostAmount
1 Cream and Light Sea Blue Stripes Tee x 1
Size – LRs. 356 /-Rs. 356 /-
Shipping charges :Rs. 0 /-
Discount – [] (-): Rs. 0 /-
_________
Total :Rs. 356 /-
Payment Method : Credit Card
Billing Address Shipping Address
MANINDER Singh
c/1 rupali soc
Vadodara
390009
MANINDER Singh
c/1 rupali soc
opp moti nagar, tarsali
Vadodara
390009
8128504117
Meanwhile you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.
For any queries and details please get in touch with the Fetise Customer Support. We will be glad to be of service.
Best Regards,
Fetise Customer Support.
Contact Customer Service Send Feedback to:Write To Us
022 – 61280000
Mon – Sat: 10:00am – 6:[email protected] Fashion Pvt Ltd
Unit No. 242
IJMIMA
Opp Infinity Mall
Off Link Road
Malad (West)
Mumbai – 400 064
Reply Reply to all Forward
Fetise Support12/28/11
— do not edit — Maninder Singh, A customer support staff member has replied…
Fetise Support12/28/11
Loading…
Fetise Support [email protected]
12/28/11
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we would like to inform you that there was a delay from the brand vendor and that’s the reason we are facing this delay and we request you to be patient and we really regret for the same and we would like to inform you that you will be notified via email and a sms notification with all the shipping details as well.
Regards,
Fetise Customer Support.
Reply Forward
Maninder Singh12/28/11
wat the helll?? how many days i have to be patient?? u only informed when i t…
Maninder Singh12/28/11
Loading…
Maninder Singh
12/28/11
to Fetise
wat the helll?? how many days i have to be patient?? u only informed when i talked about it .. u dint bother to inform me first. so i dnt wnt to wait any more and wnt my money back today itself. credit the same amount in my account through which i had made payment. did u i said anything of this sort before making payment. y wud i w8 fr so long if i have to pay u on the spot. i cud have paid you when i had got my delivery in my hands. i wnt my delivery in two days or give me my money back. also in future i will make sure to not palce any more orders to you.
Maninder
On Wed, Dec 28, 2011 at 1:07 PM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we would like to inform you that there was a delay from the brand vendor and that’s the reason we are facing this delay and we request you to be patient and we really regret for the same and we would like to inform you that you will be notified via email and a sms notification with all the shipping details as well.
Regards,
Fetise Customer Support.
Reply Forward
12 older messages
Fetise Support12/28/11
We regret for the inconvenience caused to you and we have a update that we wo…
Fetise Support12/28/11
Loading…
Fetise Support [email protected]
12/28/11
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we have a update that we wouldn’t be able to deliver the products to you within 2 days and do revert us back if would like to wait or cancel the product.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder Singh12/28/11
this is such a harrassment to me. i want you to compensate the delay with an …
Maninder Singh12/28/11
Loading…
Maninder Singh
12/28/11
to Fetise
this is such a harrassment to me. i want you to compensate the delay with an extra free piece with the one i ordered. how can u keep my money for so many days than ask me to cancel the order. i give u two options either give me an extra free piece of the one i ordered or return me double the amount u had charged me and kept with u fr so many days.
On Wed, Dec 28, 2011 at 2:48 PM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we have a update that we wouldn’t be able to deliver the products to you within 2 days and do revert us back if would like to wait or cancel the product.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Fetise Support12/28/11
We regret for the inconvenience caused to you and we can cancel the order and…
Fetise Support12/28/11
Loading…
Fetise Support [email protected]
12/28/11
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we can cancel the order and can give you a refund sir as we wouldnt be able to give you the request which you have requested with us. do revert us back so we can cancel the order and give you the refund.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder Singh12/29/11
i will file a case on you guys as it is getting cheap on your part. making a …
Maninder Singh12/29/11
Loading…
Maninder Singh
12/29/11
to Fetise
i will file a case on you guys as it is getting cheap on your part. making a mistake first at your end then making the customer realise that i have made a mistake to shop on your website is cheap. i have paid you almost a month back and still you are not able to deliver my product. i thought one month would be sufficient and you guys would be efficient to speed up the delivery. but i was wrong to think so high for you. regretting for your mistake is not going to help me. i would have used that amount of money somewhere else instead of wasting at your end. And the level of customer support you are giving is so frustrating and irritating. tell me the exact date for my delivery thn i wil decide to cancel or not.
On Wed, Dec 28, 2011 at 5:54 PM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you and we can cancel the order and can give you a refund sir as we wouldnt be able to give you the request which you have requested with us. do revert us back so we can cancel the order and give you the refund.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Fetise Support12/29/11
We regret for the inconvenience caused to you sir and i request you to be pat…
Fetise Support12/29/11
Loading…
Fetise Support [email protected]
12/29/11
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you sir and i request you to be patient and sir as we have recently received the products with us and you will be notified via email and a sms notification with all the shipping details as well sir and i really request you sir to please wait for some time and we will notify you sir with the same.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder Singh12/29/11
how much time do i have to wait more?
Maninder Singh12/29/11
Loading…
Maninder Singh
12/29/11
to Fetise
how much time do i have to wait more?
On Thu, Dec 29, 2011 at 10:07 AM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you sir and i request you to be patient and sir as we have recently received the products with us and you will be notified via email and a sms notification with all the shipping details as well sir and i really request you sir to please wait for some time and we will notify you sir with the same.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Fetise Support12/29/11
We are expecting the products and the same is in quality check and as soon as…
Fetise Support12/29/11
Loading…
Fetise Support [email protected]
12/29/11
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We are expecting the products and the same is in quality check and as soon as the stock has been approved then we will immediately send you the products and you will be notified via email and a sms notification with all the shipping details as well.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder Singh12/30/11
are you crazy. could not you confirm me an exact date. ask your quality peopl…
Maninder Singh12/30/11
Loading…
Maninder Singh
12/30/11
to Fetise
are you crazy. could not you confirm me an exact date. ask your quality people for the days, your courier guy for delivery, ask anyone give me an exact date.
On Thu, Dec 29, 2011 at 5:15 PM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We are expecting the products and the same is in quality check and as soon as the stock has been approved then we will immediately send you the products and you will be notified via email and a sms notification with all the shipping details as well.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder SinghJan 3
how many more days you guys need. its almost a week more now. send me urgentl…
Maninder SinghJan 3
Loading…
Maninder Singh
Jan 3
to Fetise
how many more days you guys need. its almost a week more now. send me urgently now or i have to go consumer couts as this is getting frustrating and you have no right to harass me like this even i pay you earlier.
On Fri, Dec 30, 2011 at 9:16 AM, Maninder Singh wrote:
are you crazy. could not you confirm me an exact date. ask your quality people for the days, your courier guy for delivery, ask anyone give me an exact date.
On Thu, Dec 29, 2011 at 5:15 PM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We are expecting the products and the same is in quality check and as soon as the stock has been approved then we will immediately send you the products and you will be notified via email and a sms notification with all the shipping details as well.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Fetise SupportJan 6 (12 days ago)
We regret for the inconvenience caused to you. And we would like to inform yo…
Fetise SupportJan 6 (12 days ago)
Loading…
Fetise Support [email protected]
Jan 6 (12 days ago)
to me
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you. And we would like to inform you that we have shipped your order with the following details
AWBNumber: 44406775383
Courior Name: Blue Dart.
And we regret for the inconvenience caused to you. As you have been very patient with us waiting for your products. We regret for the same and we assure you that this delay wouldn’t be happening again ever.
Do shop with us again we will be happy to assist you.
In case if you have any queries do revert us back or for more information you can call us on 022-61280000. We will be happy to assist you.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder SinghJan 7 (11 days ago)
After the cheat you had done with me. I will never shop with you ever again a…
Maninder SinghJan 7 (11 days ago)
Loading…
Maninder Singh
Jan 7 (11 days ago)
to Fetise
After the cheat you had done with me. I will never shop with you ever again and will make sure that you pay for your cheat and will go consumer courts to complain against you.
On Fri, Jan 6, 2012 at 9:36 AM, Fetise Support wrote:
— do not edit —
Maninder Singh,
A customer support staff member has replied to your support request, #503558 with the following response:
Dear Customer,
We regret for the inconvenience caused to you. And we would like to inform you that we have shipped your order with the following details
AWBNumber: 44406775383
Courior Name: Blue Dart.
And we regret for the inconvenience caused to you. As you have been very patient with us waiting for your products. We regret for the same and we assure you that this delay wouldn’t be happening again ever.
Do shop with us again we will be happy to assist you.
In case if you have any queries do revert us back or for more information you can call us on 022-61280000. We will be happy to assist you.
Regards,
Gaurav R.
Fetise Customer Support.
Reply Forward
Maninder Singh
Jan 11 (6 days ago)
to Fetise
what the hell is this. could you re-confirm wha ti had ordered for – “A POLO T-SHIRT” not some local made t-shirt which you guys had mailed. you showed on your website and gave the details for cost and size of POLO t-shirt and NOT D-JEANS T-SHIRT. I want you guys to take this matter very urgently and send me the POLO T-shirt Which I had ordered for. I dont want D-JEANS local t-shirt which you had send me yesterday. This is so bloody insane. After waiting for so many days in excitement for a POLO t-shirt you send me some other brand.
This is enough. Re-confirm me the order which i had placed on you. when i was ordering on you it showed POLO t-shirt and not D-jeans t-shirt. And when i paid you the amount it showed D-jeans T-shirt as ordered. you are just playing with sentiments of the innocent customers like us. I have wasted all my money in this order. I could have purchased a better t-shirt in this amount locally.
I am going to complain this to consumer courts and will make sure that you pay to cheat customers like us. This has crossed all the limits of cheating the customers.
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