cheated to deliver the consignment and not taken the responsibility to return back on time

Location/place: Bangalore

Name of company/service: The Professional couriers

I courier one consignment on 4th March 2013. They said that it will be delivered on time but it came back to Bangalore on 11th March. When i asked the courier center they said it is in mission road. After reaching them two day four times continuously i got my parcel on 15th March 6:30. The detail is as follows:
Mar 15 2013 12:05:17 Despatched to BANGALORE-HOODY BANGALORE
Mar 11 2013 18:23:21 Despatched to BANGALORE-MISSION ROAD BANGALORE
Mar 11 2013 18:03:14 LOCAL MISROUTE – Area : KRISHNARAJAPURAM BANGALORE
Mar 11 2013 08:57:32 Despatched to BANGALORE-KRISHNARAJAPURAM BANGALORE
Mar 9 2013 16:54:23 Despatched to BANGALORE through Manifest CHENNAI
Mar 9 2013 15:20:00 Despatched to CHENNAI-GMN CHENNAI
Mar 9 2013 11:43:04 Received at CHENNAI through Manifest BANGALORE
Mar 7 2013 14:32:20 Despatched to BANGALORE through Manifest KOLKATA
Mar 7 2013 11:16:27 Received at KOLKATA-KOLKATA KOLKATA
Mar 7 2013 09:34:43 Received at KOLKATA-KOLKATA KOLKATA
Mar 6 2013 15:26:00 Received at PATNA-PATNA PATNA
Mar 6 2013 15:01:51 Despatched to KOLKATA through Manifest PATNA
Mar 5 2013 16:26:22 Despatched to MADHUPUR through Manifest KOLKATA
Mar 5 2013 12:08:52 Received at KOLKATA-KOLKATA KOLKATA
Mar 4 2013 21:02:36 Despatched to KOLKATA through Manifest BANGALORE