Location/place: Kolkata
Name of company/service: makemytrip.com
I BOOKED A CAB ON 4TH OF OCTOBER’2012 THROUGH MAKEMYTRIP.COM FOR WHICH THEY CHARGED ME RS. 992/-. THEY GAVE ME THE E-BOOKING SLIP THE VENDOR NAME AND ALL AND CONFIRMED ME THE BOOKING. NOW WHEN I WAS READY WITH ALL FOR THE RIDE ON 19TH OF OCTOBER SOMEONE CALLED ME UP FROM CARZONRENT (MAKEMYTRIP.COM CAR BOOKING VENDOR IN KOLKATA) AND TOLD ME THAT THEY WONT BE ABLE TO SEND A CAR SINCE IT IS DURGAPUJA AT THAT TIME. NOW WHAT AM I SUPPOSED TO DO? HOW CAN I GET A NEW CAR? EVERYBODY IS ASKING ABOUT THREE TIMES OF THE NORMAL RENT. MY FAMILY WAS READY TO TRAVEL, EVERYBODY WAS READY AND SUDDENLY THIS HAPPENED. NOW I CALLED MAKEMYTRIP AND GUESS WHAT THEY WERE NOT AWARE OF THIS THING AT ALL. THEY STILL TELLING ME THAT YOUR BOOKING IS CONFIRMED. AND LAST OF ALL THEY TOLD ME THAT THEY ARE GOING TO CONFIRM ME WITHING 10 MINUTES. ITS BEEN 15 HOURS SINCE THEN AND NO CALL OR SMS OR MAIL CAME YET. I FEEL EXHAUSTED WITH THIS KIND OF SERVICE. THEY HAVE ALREADY TOOK MY MONEY AND FOR NOTHING. SUGGEST ME WHAT TO DO?
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