Location/place: Toranagllu
Name of company/service: Bag it today
Dear Sir
I booked a holiday package of 4D3N of Rs 3,999 on 9th July 2013 order ID 33088826. I got a call on 20th July 2013 from Ms Anu Chauhan that my order ID 33088826 has got a gift hamper of Zia diamonds (worth Rs 30,000 against which a billing amount of Rs 15,999 has to be paid) with some free gifts and I don’t have to pay any amount for the same for a very long time she convinced me to pay (holding amount what they call it) Rs 15,999 which will be refunded to me.Also She promised me that their company will arrange jeweler who will contact me and buy the same diamonds from me at the cost near MRP(i.e. Rs 30,000 each set)
Then on 31st July 2013 Mr Arun Kumar called me regarding the mail he received from Ms Anu Chauhan regarding the refund of my money (15,999) and he told me to pay Rs 16,299 (holding amount what they call it) and he will create a Demo ID which was 33140992 and the products (which again include the same Zia diamonds with some free gifts) under the demo ID will not be delivered to me and I can’t claim for the same. As per the money is concern it will be refunded on my account after a time span of 3-4 days.
But on 5th August 2013 the products under the same demo ID were delivered at my given address. I immediately called Mr Arun Kumar and he asked me for the invoice but at that time I didn’t find it as it was placed between the cartoon box and the cover wrapper (which I recovered later on the same day) then he forwarded my call to his senior (as what he told me), a voice came after sometime keeping me on hold hello Mr Abhay this is R K Mehta (Manager, Banking officer). Then he told me that in order to get the refund my amount I have to pay Rs 16,000 (holding amount what they call it) again and I will get a refund on my account of all my money (a sum of around 50,000 Indian rupees). But this time I denied to do the same this time. I did not wanted to pay the money again or keeping it on hold.
Then on 6th August 2013 they again called me regarding the same. The conditions offered were the same as I don’t wanted to jeopardize any more of my precious money I asked him to refund my money any other way, but he declined and said that there is no other way the discussion got heated up and turned into an argument.
Again on 7th of august I got a call from Mr Shrey Jain (Manager, Banking officer) he told me he is in the same designation as that of Mr R K Mehta and told me that this is the final call for my refund of money and that is the only possible way but, this time he told me that I will be receiving a cheque of Rs 86,295 (in 7-10 days). I asked him to do this deduction from his account and when the refund comes just give back my 36,300 Indian rupees to me, I don’t want any extra money neither the products. Then he tried to assure me that the products will be taken back and the cheque will be provided by the same person. But at that time I had enough of it and didn’t wanted to invest any further money in their words hold my money.
Also the diamonds provided by them does not have a certificate that they told will be included in the product during the time of delivery. Later when I crosschecked with a jeweller he told me that they are fake and not even worth Rs 3,000 (all 6 of them) which they claimed to be of Rs 60,000. They also told me they have the recordings with them and they will mail the same which never came to me, although I managed to record the last call they made to me.
I am completely tired of this company called Bag it today or should I call Fraud it today. I just want my money back, they have caused me a lot of damage mentally and morally. I request you to aid me towards the justice. All I seek is the refund of my money and appropriate penalty to them for doing the same.
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