Location/place: India
Name of company/service: Sun direct
Dear Sir / Madam
We have Sun Direct Set up Box, whose reference # is Smart card “42880385747”, customer Name “Ajith Kumar” . The unit stopped functioning as such we lodged complaint on 5th July 2013 by calling in customer care # 080- 39407575 Complaint # 1-8618267137. We were informed , our problem will be solved within 48 hrs. We waited for more then 48 hrs, no one came to fix the problem, we called again customer care on 7th July 2013, Complaint # 1- 8628794853 we were told problem will be fixed within 24hrs. no one reported to fix problem , we had given several calls one after the other, but look like the customer care team dtd: 10th july 2013 complaint # 1-8641613001 followed with another complaint # 1-8647647012 same day and they committed technician will visit my place by EOD. thereafter i have been calling almost everyday. always they give timeline and assure us that problem will get solved within 4 hrs or 5 hrs or 24 hrs.
When we ask to give their senior manager # so that we can speak and get to know where is the problem , they will reply back saying like no one is there, seniors are busy , we are not supposed to give any details. sometime they will ask us to hold for sometime by saying that they are transferring to their seniors, after keeping on hold they will silently disconnect the line. when we try again calling at the same number, someone else will speak and say I don’t know with whom you spoke earlier and we have to repeat whole story and we will listen the same repeated message that “we noted your problem and will get it sorted within 24hrs” This I think is very serious issue as they are deliberately cheating the customer by not taking the problem seriously, then what is the use of customer care when they are not able to solve the customer problems. instead these people give us false impression of solving the problem. in reality they just take the complain and go off. When I asked cancel my connection and return my money (Rs.2650) they were telling they cant give the money back and behaving arrogantly and this is not the right way they suppose to treat customer
We need your help to fix my set up box complaint and also fix these call center peoples who make mockery of customer care cell. Instead taking note of the problem and escalating internally to get it resolved they just repeat the same message to customer . leaving them more frustrated and irritated every time the customer calls in. We feel they are making fun of customer. If Sun direct customer care team is not able to fix the problem let them reimburse the amount we spent on buying and installing their unit. If they are not able to provide service in remote areas they shouldn’t be selling in for remote areas. or else there should be commitment to their after sales and should be commitment on customer complaints.
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As a consumer we feel cheated by the Sun Direct Company and the customer care cell. we want justice to this. By complaining to this site, hope we can get justice
Ajith Kumar.N
Mob : 9740404631
Bangalore
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