Name of company/service: DELL INDIA
I purchased a Laptop from the following authorised dealer of M/s DELL
MS. Neetu kholia
Advanced Laptoppe Shoppe Pvt.Ltd.
102 Saraswati House 27, Nehru Place
New Delhi 19
011 – 26451802 , 8800136716
EMAIL : [email protected]
MAKE : LAPTOP DELL XPS 14 ( 7 LTXPI)
PURCHASE PRICE : RS.59000/-
PAYMENT MADE BY : DEBIT / CREDIT CARD
INVOICE NO. 2974 DATED 23.03.2011
when I checked up from Ms. Neetu about the genuiness of Laptop and reasonability of price, she assured me of both. Since I was short of time to check and wanted to gift the Laptop to my daughter, I straight away purchased the laptop going by the assurance and face value of Ms. Neetu , the dealer.
The system was heating up up more than normal hence I lodge the complaint with Dell and in between just for my satisfaction, I checked the rate also. to my great shock and dismay there was a difference of almost Rs.7000/- in the online price of Dell and the price charged to me by the dealer Ms. Neetu.
I lodge the complaint with DELL for this and spoke to their representative Mr. Shams Zia who assured me that he would ensure stick action against the dealer for this act and refund of excess money to me. However after initial start, he stopped corresspondence with me. then again I spoke to a lady who entrusted the job to their manager Mr. Kartik to look into my problem. Mr. Kartik, who initially was convinced that the dealer has cheated me but later on due to some pressure started convincing me that the price charged is ok. my repeated request to give a price of same machine on black & white has not been accepted and there seems to be something fishy about the nexus of dealers and offials of the company.
I REQUEST PROPER ACTION AGAINST THE DEALER FOR CHEATING AND ALSO THE M/S DELL WHO’S OFFICIAL SEEMS TO BE HANDS IN GLOVES WITH THE EARRING DEALER
FROM R K ANAND
PHONE NO. : 09873565798
EMAIL ID : [email protected]