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CHARGES ARE GETTING DEDUCTED WITHOUT PROPER REASON

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by

ALONEINALL
in

I am Adhiraj Mukherjee, using Aircel for last 5 years, My mobile No.8013377166. As per the present experience I have to say Aircel is the worse service provider. Charges are getting deducted frequently with out properly, for last two months when ever I have recharged with either 20 Rs. Or 10 Rs. Cards charges are deducted either caller tunes are activated or some thing they call Music Connect(VAS) packs are activated & after that when I call in the customer care they say “sorry for incontinence network is busy I can’t check your account” . If is say that can I talk with your superior they just put the call on hold for hours no one answers. Last day 09.10.2014 at 6:43 pm Rs. 5 got deducted by Aircel just sent me a massage that “Thank You for using Aircel services” in that tyme my phone was in locker I don’t know what service I had used.

I have a query to Aircel authority that If this is the approach of yours to your customers how will you sustain?

Comments

3 responses to “CHARGES ARE GETTING DEDUCTED WITHOUT PROPER REASON”

  1. Aircel Support Avatar
    Aircel Support

    Hi Adhiraj Mukherjee,

    Thank you for reaching us at Social Care.

    We have forwarded your request to the concerned department

    and we will get back to you shortly with further updates.

    Kindly feel free to write to us at [email protected] for any further assistance on

    this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social CareTeam

    Email us @[email protected]

  2. Aircel Support Avatar
    Aircel Support

    Dear Adhiraj Mukherjee

    We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
    Aircel No.:
    Date of deduction:
    Amount Deducted:
    Any message received upon deduction:

    Warm Regards
    Aircel Social Care Team

  3. Aircel Support Avatar
    Aircel Support

    Dear Adhiraj Mukherjee,

    As per our system records, it has been found that your balance got deducted due to download of VAS Name -HUNGAMA , Amount -5/ , Deduction Date – 09/10/2014 18:43, through WAP portal. Moreover,5/- has been refunded to the you from our end on 12/10/2014 15:12. Hope the resolution offered meets your satisfaction levels too.

    We would like to thank you again for reaching us at Social Care.

    Kindly feel free to write to us at [email protected] for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social Care Team

    Email us @[email protected]”

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