Change of services without informing

Jan 12, 2016

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Dear Sir,
Without informing idea cellular company has changed its data plan. Easier it used to carry forward unused internet data to next month. I did not use my data just because of this plan. I thought my unused internet data about (450 mb) would be carry forward and I would be able to use it then. But today when I used my internet data I got to know that they have not carry forwarded it. I contacted customer care service. An executive told me that they have stopped carry forwarding internet data to next month. I asked why they did not inform me. He replied that they have informed their customers about it. I have not receieved any call, sms, letter or email regarding that. I asked him to connect me with his senior. He did not do it. He hanged up the phone stating that he was not able to hear my voice. I know he was lying as he was not able to solve my ptoblem. He told me that he could not lodge a complaint. He also told me that he was going to send me an sms in which he would send me an email id where I could lodge a complaint. I was ready to wait for an hour if his senior was not available but he disconnected the phone. Please help.
My number is 9408488966

Best Wishes,
Kuldeep Laheru

Comments

4 responses to “Change of services without informing”

Idea Cellular

January 12, 2016

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular

January 13, 2016

Dear Customer,

You can write to our email desk at [email protected] for any further queries. For further assistance, you can also visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
ravi

January 13, 2016

I am using 3G data plan, but all suddenly I got a message at few month go from DM-MYDALA. Then I checked my balance had been deducted by Rs99. I didn’t activate it either by USSD or SMS. I called the Vodafone customer care. But they told I had activated from my end. They told I might have activated it by clicking any AD pop-up while browsing internet.
I don’t remember if had clicked any pop-up ad in internet by mistake. But how come they deduct my balance without my concern. This is cheating to consumers by MYDALA and VODAFONE.
Vodafone India

January 18, 2016

Hi Ravi,

Kindly help us with your contact number using the following link, we will connect with you to discuss. http://bit.ly/1Prznf

Regards,
Vodafone India

Change of services without informing

Comments

4 responses to “Change of services without informing”

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