carelesness of the blue dart employees in my courier with awb no. 33039700120

Sir i want to complaint about the postal service of blue dart
I had issued fir making of pan card.
The pan card was sent to me through blue dart with AWB no. 33039700120
But the courier was not delivered to me and was instead sent back stating the reason as wrong address
Blue dart did not even attempt to call and inform me about my pan card and instead it was sent back…..
I have attached images of relavent data.
Please look into the matter