cancellation of membership refundable amount not yet refunded from Hotel Parc Estique ( Pune ) Vimannagar

Location/place: pune

Name of company/service: Hospitality

I(Rohit Dhoka) had taken a membership of Hotel Parc Estique (Pune,Vimannagar) . The membership was issued on 7/11/2011 and the amount was Rs 6618/-paid by cash and the receipt number is 239.

After taking the membership they told me that i will receive the membership card in
10 to 15 days but i didn’t received the membership card for 1 month so i told them to cancel my membership card.
I have sended them mail and also called them several time but there was no response from there side.
And till date i have not received my refund amount

So pls look into the matter