Bus has been Departed before time and without intimation

Location/place: Gandhidham

Name of company/service: Red Bus

Dear Sir/Ma’am’

I booked my e-ticket via Red Bus dated don 24th Jult,2013 for the journey of 25th July,2013. here the detail of ticket.

Red Bus:-
Gandhidham to Ahmedabad
TF8N 43394862
10731783
Patel Tours & Travels
9:50AM July 25, 2013

when I reached @ Patel Tours & Travels office @ 9:45 AM July 25,2013, I was told that bus departed @ 9:30 and we don’t call to passenger who booked via internet through third party. So, I have complained to Red Bus about that. After 1 hr and 10 minutes No revert has got from Red Bus So, I again called to Red Bus where i have been told that “they confirmed with contact person of Patel Tours & Travels and he told us that Bus departed @ 9:50AM you passenger came on 10:15 AM and we contacted your passenger on his number but it was show “Switch Off”. (FYI- they hadn’t any proof that they called me, fake statement.)

This is to inform you sir there is no any satisfactory answers given by both parties (Patel Tours & Travels Contact person as well as Red Bus).

I have a train from Ahmedabad @ 4:30Pm July, 2013 and I will missed it just because of this things. I was going there to attained my company meeting,. I am the answerable person for that meeting and I won’t reach on time.

Pls help to solve this.

Thanks & Regards
Akash Salvi
Gandhidham
+91-98249 60403