Dear Sir/Madam,
I am writing to bring to your attention a serious issue I had in your establishment 15B Sarat Bose Road, Cal-20 , last year 16 December 2013. I bought a pop up toaster Morphy Richards make and a mixer grinder. I wanted to check all the stuff properly but the sales girl said they checked them all don’t need to worry about.and packed all stuff. After getting back home I found the lid of the toaster is broken.
I went to the shop the following day and met the sales girl (ISD-Sarmila Bhattacharjee) and requested her to change the lid.
She said , we don’t have pop up toasters at this moment, as soon new batch of toasters come, I will ring you and change it.She then note down my telephone number and promised me again and advced me not to complain about this to the shop manager.
I waited one month after this incident and eventually ring her and asked her to change the lid, she said, “we don’t keep Morphy Richards toasters any more” , moreover she kept me hold on telephone for a long time and apparently ignored me.
I am also concerned with the lack of understanding I received from the staff member of your shop. I don’t know if she was working alone or merely misunderstood my request.
I am a regular customer at your shop though, never got response like this, and I felt she acted very unprofessionally.
I hope to hear back from you about this incident, and please change the lid of the toaster.
I can be reached by phone at 9038255824 at any time or by email at [email protected]
Sincerely,
Partha Khara
TAX CASH MEMO NO.-TC/CM/09307/13-14
TOASTER :- Mophy 2 slice popup toaster
Model no.-AT-204
COPY TO– MORPHY RICHARDS INDIA
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