Location/place: New Delhi
Name of company/service: TATA VOLTAS / Air Conditioner
I had purchased Voltas Split A/C 1.5 tr (Vertis Platina) from M/S Amba Aircool,
Jail Road, Hari Nagar, New Delhi on 21.Feb.2012, via Invoice No. AA/1084.
Above A/C was installed on 01.May.2012. On opening the packing the “Front Panel” of indoor unit was found broken and the company mechanic wrote on his “Installation Report” that the front panel is broken. He informed us that the same will be replaced in 02 weeks, till than please use the AC sparingly.
After that, we have made repeated calls to the company, but everytime we got the response that we are out of stock and we will send the front panel ASAP, which we have NOT got till date.
We have made written complaints on Volta’s website also, but still the unit has not been replaced.
Even after buying from a reputed brand and paying all the money upfront, we are unable to use the AC.
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